How to Convert Inquiries into Bookings
Check Your Email Often
MyVRH will automatically send an Email quote to the guest and the owner when the guest inquires about your property from the MyVRH website.
This provides an instant response which is essential in securing reservations
Realize that your vacation rental home has already met most of the rentors' needs,
you just need to respond with a quote with in 3 hours.
Other vacation rental sites you may be subscribed to do not have this feature so you need to respond to them quickly.
You can direct potential guest to your property on MyVRH allowing then to enter their desired dates and receive an instant price quote.
At minimum, check your email first thing in the morning, at the end of the workday,
and before going to bed.
With today's smart phones retriving emails should no longer be an issue.
Reply to Inquiries Immediately
Be detailed and friendly in your reply. Quote rates including taxes and fees. Confirm exact check-in
and checkout dates that you have available.
Tell them to call you if they have additional questions.
BETTER SOLUTION, set up an auto-reply using Gmail (It's FREE) with a link to your property
on MyVRH, so guests can receive a quote right away
and be able to book online.
You can follow-up with a more personal Email as soon as you get a chance.
The automatic response gives you the ability to reply instantly which is esssential.
Include Your Contact Information
Make sure the guest know how to contact you by including your name, phone numbers,
and a link to your listing at MyVRH in your reply to inquiries.
Respond by Phone
When guest inquire about the property, instead of emailing a reply, pick up the phone and call.
If guest list a phone number on the inquiry form, then a call is welcomed or expected.
Studies show that the first property owner to call is most likely to secure the booking.
Because they were able to address any uncertanties the guest had.
Return Phone Messages Right Away
When inquirers call and leave you messages, call back!
Don’t miss a potential rental by not returning calls in a timely manner. Make it a priority.
Give inquirers a follow-up email a few days after your initial response to see where they are in their planning process.
If they’re unsure, your follow-up email could make the difference.
Once your guest checks out, send a thank you email and ask them to enter a guest review of the property
Include the link where you want them to submit the review, make it convienant for them.
Potential guests like to see if previous guests had a good experience staying at
your vacation rental home.
MyVRH makes this easy to view guest reviews. (Reviews go a long way in making potential guests comfortable about renting your property.)