MyVRH Frequently Asked Questions Need HELP, always look for the RED HOUSE with a ?

Property Owners

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Rental Guest

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PayPal / Payment Process

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Photographs

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Answer Section:

Property Owners

Renting your vacation home could be a good source of income if rented frequently. Some owners prefer renting just a few weeks each year to off-set the costs associated with the home. In addition, some owners rent out their vacation home to keep it from sitting empty when they are not using the home themselves.

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No, it will not decrease your property value. However, you will have maintenance cost to replace and repair things as needed to keep the property in good condition.

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Most vacation home renters are homeowners themselves and are looking that same confort on vacation. They usually know how to take care of someone else's home.

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All homes are located in destination areas that have "high" and "low" season. Vacation rental homes tend to be rented most often during this high season. Summer is high season in most locations; however, winter is high season in ski areas. Holidays and long weekends are also popular rental periods. The less you use your home during high season, the more your home will be rented and the more income you will earn.

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You can rent your vacation home by yourself or you could hire a local property manager to do it for you..

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You can make more money by saving the management company commissions (ranging from 30% to 50%). Also, you will have complete control of who rents your property and how it is kept up.

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It is time consumming to advertise and manage your home. You will also need to research and adhere to all local regulations and pay all required taxes and fees

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You must have some extra time, because you will need to advertise, answer phone calls and emails, keep your calendar up to date, keep track of the finances (invoices and taxes) and manage the property. Expect an average of 2-3 hours per week. Remember, rental volume will determine management time required. The more you rent the more time you will need unless you automate your booking and payment process.

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The Internet is by far the most efficient place to advertise your vacation home. There are many vacation rental websites that offer listing services. But most of them do not offer the backoffice feature to help you manage the payment process and keep track of your invoices.

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You can hire a maintenance company to handle the cleaning and repairs for you or you can do everything yourself (may be with the help of a housekeeper). Finding a good housekeeper is highly recommended because, besides cleaning, they are the ones checking up on the renters and making sure that there is no damage or theft.

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Renters will use the contact information from your listing and either contact you directly by telephone or email your from your listing.

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Yes. Each additional property will be 25% of the original price.

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Yes. The default URL for your listing is www.MyVRH.com/PropertyDetail/PropertyDescription.aspx?Property=YourPropertyID. You can direct them to your MyVRH link where they can view the property and reserve online.

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Fraudulent emails usually insist on mailing payment from a third party who is paying for the vacation, are flexible on their travel dates and the emails have poor grammar and spelling. Go to fraud.org for further information about internet fraud. Sample fraudulent email: Hello, I am very much interested in the house, for early reservation i will need your Full Name, Address, Phone Number and Total Amount.so that the check will be issued and mailed out from the company since they are sponsoring this vacation payment will be made in US dollars.(please no P.O Box), so that UPS wont find it difficult to deliver the check to you.

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Accepting credit cards is highly recommended and will increase bookings. The majority of travelers expects and prefers to pay with their credit or debit cards.

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Vacation rental taxes usually range from 5% to 15% of the total rent. Contact your city, county and state governments for the location of your rental property to find out how much sales tax needs to be collected, how often is payment due and where to send the payment. Some governmental entities also require you to register the property with them.

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Yes. We offer 1 FREE month towards your yearly renewal fee for every referral that join MyVRH.

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Responding to your inquires in a timely manner and your rental rate are very important. Compare your rental rate with similar properties in your area and make sure you are not over priced. Remember on average only 10% of inquiries turn into bookings.

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Rental Guest

Each listing has the owner’s contact information. You may contact the owner directly by phone or email.

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Some properties have online reservation. Select the desired rental dates and press the Book Online button to receive a detailed quote. Use your credit card to reserve the property online. The owner will receive the reservation and confirm it. For properties not set up to allow online reservations, contact the owner for details on how to reserve the property. Each property owners handles reservations differently. Ensure you communicate in writing the exact rental dates, rental amount, payment schedule and detail instruction on how to access the property, terms and conditions and cancellation/refund policy.

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Cancellation policies are different for each property. The cancellation policy associated with your rental agreement or lease should clearly communicate penalties associated with canceling your contract. Note that cancellations due to weather conditions are not usually permitted unless specified in the rental agreement. Travel insurance can protect your vacation investment if unforeseen circumstances require you to cancel your trip.

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You should receive the following information from the owner: Address and directions to the property. Where to pick up the key or keyless entry code for the property. Contact person and telephone number if anything goes wrong.

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FContact the owner or their local representative. They will be your best person to quickly resolve any issues.

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Check out policies should be provided or available at the property. The property should be left as tidy as possible.

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The cancellation policy should be part of the Terms & Conditions for the rental and should be clearly written. You may wish to purchase travel insurance for any unforeseen circumstance that may arise.

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PayPal / Payment Process

Yes, this is how your payments will be processed and were your payments will be deposited.

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No, reservations can be paid with a PayPal account if the customer has one but it is not required. If the customer does not have a PayPay account they can pay with a credit card or a debit card.

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There is no cost to setup a PayPal account. PayPal charges the receiptant a small percentage of the transaction amount.

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The rental fee is processed and deposited into the property owner's account. Once the money is deposited it can be transfered to the desired bank account or PayPal offers a debit card option, if desired.

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Photographs

You just need to upload your main picture to MyVRH. All of your other pictures that show features throught the property need to be placed in a folder\albumn in the photo website of your choice Picasa, Flickr and more will come.

These photo sites all offer FREE membership accounts.

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Log in to your account and select Photo & Links under Property Info to enter the website information where your pictures are stored.

All the MyVRH screens have help icon that will provide detail information.

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MyVRH will display as many pictures as are stored in the folder\albumn you indicated for the property.

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MyVRH requires the main picture to be stored in our site's database so it can be displayed in the search results list for customers.

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MyVRH offers detail instructions on how to take great pictures in the OWNER TIPS tab. Please, check it out and see what a differance great pictures make when displaying your rental property online.

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